IT Manager for K-Group
IT Manager, End User Services

Are you a dynamic, commercially inclined innovator bursting with ideas and capable of solution-focused thinking? Can you easily navigate between different businesses and constantly seek new ways to improve the customer service experience? Are you at home in the digital world and able to turn technology to your advantage?

Come join our inspiring crew as IT Manager, End User Services and unleash your imagination and creativity!

Kesko IT Continuous Services - Store Infrastructure and End User Services –unit is responsible for Kesko’s office End User environment and the IT devices in our Stores. We are searching now highly skilled IT Manager to start working in End User Service area. End User Services mean mainly ICT services like example Device Life Cycle Management, End User Workspace (OS, drivers, SW) and Printing services, email and Collaboration services, Mobile and Video Conferencing services, Remote Access and File Services.

You will work part of Kesko IT Continuous Services team, reporting to Head of Store Infrastructure and End User Services. Majority of the service is outsourced and the person must have good people and vendor management skills but in addition to that person must have good knowledge of best practices and excellent vision of high quality, future End User Services. You will be line manager for Service Managers and Technical Specialists.

What we expect from you:
• Good communication skills and understanding in technical IT matters
• Good people management skills
• IT Vendor management
• Experience in team management and new service implementation
• Flexible and adaptable – capable of changing direction where required and showing flexibility to meet new demands
• You have at least 3-4 years’ experience in End User Services area and 3-4 years’ experience in line manager activities
• Fluent in both spoken and written English and Finnish
• Driving change projects and building new IT capabilities
• Right attitude for problem solving
• Both “Can do” and “Have fun and enjoy at work” attitude
• Solution architectural understanding
• Knowledge of Microsoft ecosystem, Device Management, Retail industry and Service Now considered a benefit
• ITIL certificate or similar knowledge, process understanding and lean thinking
• Understanding of Service Management practicalities and Service integrations in multiple vendor environment
• Information security knowledge is considered a benefit
• Analytical mind capable of managing numerous information sources and providing data analysis reports to senior management
We appreciate: Computer science degree or a qualification in a related subject.

K Group offers the most attractive opportunities for driving forward the trading sector. You’ll be working in a key function of a leading sector company and innovate solutions for its core operations in the grocery trade, building and technical trade, and car trade.

What we offer you:
• Possibility to lead and create world class EUS services
• A work environment with an encouraging attitude towards digitalisation
• The support of an inspiring and professional work community
• The chance to constantly improve skills inside a large organisation
• Various career path alternatives amidst an international crew
• Wide support at group level

At K Group, you get to create solutions that make people’s everyday lives easier, with the strength of data gathered from 1.5 million daily customer encounters. You’ll have your finger on the pulse of our consumer and business customers in the grocery trade, building and technical trade and car trade, and get to take part in various interesting projects.

For digital experts with their eye on the future, we offer vast amounts of data and the chance to harness their creativity to improve people’s everyday lives. Our culture encourages reinvention, experimentation, mistakes and learning.

Corporate responsibility is integrated into K Group’s day-to-day activities, and we strive to help our customers make good choices. We want to make life easier for our customers by offering them quality products and services that promote welfare. The focus of our responsibility work is on the welfare of both people and the environment.

Let’s make a good deal – join K Group.

For more information, contact Paula Aalto, tel. +358 50 524 2086
Send your application by 31 08 2018 using the link below.

At K Group, you can build a career alongside 42,000 European trading sector experts. We operate in the grocery trade, the building and technical trade, and the car trade. Independent K-retailer entrepreneurs are the heart of our operation, and inspire the mission of the whole K Group to offer good food, make everyday life easier and make the world a better place. Through strong collaboration throughout the organisation, we are able to constantly exceed our customers’ expectations in stores, online and as a B2B partner.
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